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strategic approach Archives - Syneka Marketing

Redefining marketing for Associations: Tuesday 5th July

By | Advice for Not-for-profit Organisations and Charities, News, Presentations | No Comments

The Associations Forum aims to encourage best practice for associations to foster good governance within the sector. Last year I was invited to conduct a workshop for members of the Forum, exploring the role of marketing within associations.

This year I will be presenting a plenary session on the role of marketing at the 2016 Associations Forum National Conference. This session will explore the role of marketing within associations, identifying the need for good marketing governance and defined how outcomes can be measured through a strategic approach.

The Associations Forum National Conference will be held at the Melbourne Exhibition and Convention Centre, Redefining Marketing: Metrics and Marketing Performance for Associations is a plenary session opening the conference on Tuesday the 5th of July.

For details visit afnc.associations.net.au

We are redefining marketing – hear us speak at two upcoming events

By | Advice for Businesses, Advice for Not-for-profit Organisations and Charities, News, Resources | No Comments

Our vision is to redefine marketing and we do this by delivering measurable and accountable marketing outcomes through the Syneka Marketing Performance Methodology .
Throughout June we will be presenting at several key events to highlight the role of marketing and the need for marketing to step up and deliver outcomes that reinforce organisational goals.

Webinar: Redefining Your Marketing – how you can measure and improve your returns and performance

On Wednesday the 8th of June we will be hosting Redefining Your Marketing – how you can measure and improve your returns and performance, a feature webinar hosted by ProBono Australia.

Not-for-profit organisations are facing immense pressure to become market responsive and yet marketing remains widely misunderstood in the not-for-profit sector.
This one hour webinar will assist not-for-profit organisations in developing a strategic approach to marketing. We will explore the sequencing and touchpoints required to enhance the stakeholder experience and explore the framework required to instill effective marketing governance and accountabilities.

Attend this session to ensure an alignment between marketing outcomes and organisational goals and generate a positive return from marketing resources.

Register through EventBrite to attend this session for Wednesday the 8th of June at 2pm. Pricing is $55 for individuals and $300 for organisations (with unlimited staff access).

The Business Seesaw at the Melbourne Brekkie Club

On Thursday the 9th of June we will be presenting at the Very Melbourne Brekkie Club, through the Melbourne Business Network in a collaboration with Paul Ostaff, from our management consulting partner, Reignite Consulting.

Join us as we discuss the Business Seesaw, as we explore the infrastructure required for businesses to build their operational and marketing capacity. Many businesses struggle to balance the need for business growth through marketing and service. Reignite Consulting and Syneka Marketing will be outlining our framework for businesses to achieve operational and marketing excellence.

Details and registration is available via EventBrite and is open to members of the Melbourne Business Network.

Measuring Economic Uncertainty and its Effects – a Paper from the Reserve Bank of Australia

By | Advice for Businesses, Government, News | No Comments

The Reserve Bank of Australia recently released a draft discussion paper exploring the development of an uncertainty index, to measure the degree of economic uncertainty within Australia. The discussion paper identifies a number of variables that provide a potential indicator into the degree of economic uncertainty.

While uncertainty is more likely to occur during poorer economic conditions, the index can rise during better times, if there are unexpected economic occurrences. Factors identified in the report include sudden changes in monetary policy, foreign economic conditions and recessions. Interestingly, Commonwealth elections also appear to create a degree of economic uncertainty, particularly if the potential result is largely unknown.

Uncertainty has a significant impact on Australian businesses, with larger decision being delayed. The index identified a slowing of employment growth, as well as machinery and equipment purchases. Similarly, there are likely to be delays in strategic marketing planning, despite the opportunities that exist during economic uncertainty.

2016-05-13 Uncertainty

We previously explored Proctor and Gamble, which developed a strategic approach to identifying new customer segments during the Great Depression. Their strategic approach, supported by research and insights, enabled Proctor and Gamble to experience growth at a time that many others failed.

Proctor and Gamble was able to experience this growth because it developed a strategic marketing plan at a time when many others hesitated due to uncertainty. Planning is even more essential during uncertain times as it provides the ability to evaluate alternatives and to mitigate risk.

According to the index Australia’s overall level of economic uncertainty is currently below average, but is trending upwards. Rather than enable uncertainty to be an excuse for indecision, it should renew the need for a strategic approach that can uncover market opportunities.

The full draft discussion paper can be viewed through the Reserve Bank of Australia at www.rba.gov.au/publications/rdp

 

Do not overlook your products and services

By | Advice for Businesses | No Comments

The marketing mix, or customer experience, forms the foundation of a strategic marketing approach. Each element within the mix needs to be considered from a strategic perspective to ensure alignment between business goals, market value and marketing outcomes.

While many businesses understand the core of what they offer, they often overlook the other attributes that consist of their product or service. A product or service will typically have three core components:

  1. The Core  – the fundamental need you provide. The core is the generic need that that is fulfilled by utilising your product or service. For example in hospitality you are satisfying hunger, or shelter for accommodation. This is often cited as one of the reasons for the failure of Kodak, since it failed to consider that its products provide story telling or memories, not photography.
  2. Actual product – the tangible components that customers interact with. This is the physical configuration of the product or service, including packaging, staff interaction and the product itself. Hospitality incorporates the setting of the restaurant, cuisine selection and attitudes of staff. In the case of Kodak, the product included the film quality, packaging and store interaction. Had Kodak considered its product as storytelling or memories, then the actual product would have encompassed digital storage, cameras and photography sharing.
  3. Augmented product – additional components you can offer to differentiate yourself from competitors, which reinforce your value proposition. A fine dining restaurant may incorporate an additional course in a degustation menu for regular customers, while a hotel may offer valet parking or extended check outs.
Product components

A product consists of many components – all of them need to be part of the marketing mix

Failing to incorporate a holistic view of your products or services will cause fragmentation within the marketing mix and diminish outcomes. Marketing needs visibility and influence into product development and service composition to ensure alignment across each element of the marketing mix.