was successfully added to your cart.
Tag

recruitment and retention Archives - Syneka Marketing

Alex Makin appointed Chair of the Australian Marketing Institute’s Victorian State Advisory Committee

By | Advice for Businesses, Advice for Not-for-profit Organisations and Charities, Government | No Comments

The Australian Marketing Institute is the peak association for the marketing profession within Australia. Both myself and Syneka Marketing are members of the Australian Marketing Institute to support the aims of the association.

I recently joined the State Advisory Committee to help shape the future direction of the Australian Marketing Institute and our inaugural meeting was held this evening. At this meeting I was confirmed as Chair for the Victorian State Advisory Committee for a two year term.

The Australian Marketing Institute has undertaken a substantial review phase, including new governance structures and the recent appointment of Lee Tonitto as CEO. As a result, there is an emphasis on strengthening the marketing profession, and growing the relevancy of the Australian Marketing Institute.

The State Advisory Committee is responsible for event planning, as well as member recruitment and retention within Victoria. We have a great team of marketing professionals who have offered their time to the State Advisory Committee and I look forward to working with each member in 2015 and beyond.

I would also like to thank Christine Walker, the outgoing Chair of the Victorian Council. Christine was one of the first people I met through the Australian Marketing Institute and we share a similar passion in developing the marketing profession.

I have often commented that there is a need to define marketing and articulate the value that marketing offers. I look forward to growing the Australian Marketing Institute and highlighting the importance of marketing as a critical function in any business or organisation.

Membership and Marketing Workshop with the National Seniors Association

By | Advice, Advice for Not-for-profit Organisations and Charities | No Comments

The National Seniors Association is a peak organisation representing the interests of Senior Australians. Advocacy is undertaken at a national level, with local branches providing activities and events to encourage social interaction, recognize skills and reduce isolation.

Like most membership based organisations, the National Seniors Association needs to strengthen the ability to recruit and retain its members. This morning we conducted a workshop with the National Seniors Association to discuss strategies to assist local branches with membership recruitment and retention.

Membership needs to be seen as a key marketing function for both the National Seniors Association and its local branches. The workshop explored the need for consistency, ensuring that local branches understood their strengths and the reasons that someone would like to join. Furthermore, we discussed techniques to ensure that prospective members were being reached and converted into active membership.

Being responsive is critical to keeping members. There is a need to develop formalized feedback channels, such as surveys to ensure that member feedback is being considered. The use of surveys enables a consistent methodology to ensure that changes can be evaluated and compared against previous results.

Members are stakeholders of an organisation and need to develop a sense of ownership over their organisation. Fostering this level of engagement will assist with maintaining membership numbers and keeping them actively engaged.

Introducing the Membership Growth Toolkit – Grow your membership and revenue

By | Advice for Businesses, Advice for Not-for-profit Organisations and Charities, News | No Comments

Every association, community organisation, sporting/leisure club and educational institution worldwide – needs to grow their membership and their member revenue. Membership Growth in conjunction with Syneka Marketing, has just launched the most powerful member building program ever produced.

THE MEMBERSHIP GROWTH TOOLKIT –the only membership program you will ever need!

Membership Growth Together

The ideas, guidelines, templates and exercises in The Membership Growth Toolkit (complete with worksheets, case studies and practical examples) will give you the most dynamic, step-by-step plan to dramatically increase your membership this year and for the future. It is a program that you can tailor to your unique membership building requirements – it is simple to use and will allow you to achieve your membership goals effectively, efficiently and with ease.

The Membership Growth Toolkit is divided into nine chapters – each one detailing ways to increase your membership. After a solid overview, with tips and hints to get the most from your program (chapter 1) we move into marketing strategies for recruitment and retention (chapter 2) followed by a complete guide to member recruitment in chapter 3. Once you have solid recruitment plans in place, we move to chapter 4 – member retention – and cover first year member management, how to communicate and engage with your members and how to give and receive quality member feedback.

Chapter 5 covers the vital areas of developing your renewals campaign as well as key ways to win back lost or late paying members. We then move to chapter 6 on building your member revenue – through diverse ways to sell membership upgrades, products, services (such as professional development) and using your member data base to gain more revenue, more often from your members. Chapter 7 will take you through a number of key methods to ensure that you will stabilise your membership and continue to recruit new members, even when times get tough. Never mind what the market is doing, it is what you are doing that counts, in order to ensure future sustainability.

The membership growth tookit is a comprehensive membership resource

The Membership Growth Tookit is a comprehensive membership resource

First impressions matter, and in Chapter 8 you will discover ways to develop and implement creative concepts and materials to ensure members and prospects alike are fully aware of your organisation and your brand. The final chapter 9 will assist you in getting the absolute best with your on-line strategies including your website, social media and other internet tools to build member relationships and loyalty.
The Membership Growth Toolkit is easy to order, is packed with value adding extras and is the only resource you will ever need to build your membership and your membership revenue.

View the Membership Growth Toolkit at www.membershipgrowthtoolkit.com.au

The Membership Growth Toolkit is the ultimate resource for successful Member Recruitment, Retention, Renewals/Reactivation and Revenue earning, designed specifically for anyone in the not-for-profit sector.

Membership Mastery Melbourne 2013 Workshop

By | Advice for Not-for-profit Organisations and Charities, Presentations, Resources | No Comments

Membership Mastery is a joint workshop organised by Kevin Cahalane from Membership Growth and Syneka Marketing. Kevin outlined processes for membership retention and recruitment, including the need for comprehensive database membership and customer service.

Kevin Cahalane presenting at the Membership Mastery Workshop

Kevin Cahalane presenting at the Membership Mastery Workshop

I discussed membership marketing and the need to adopt a consistent approach that is reinforced through key messages:

The recruitment and retention of members should be considered an important marketing goal for any membership based organisation. Membership provides an independent revenue stream and opportunities for ongoing growth.

A marketing plan should articulate the strengths of your organisation and the key messages that will appeal to potential members. An organisation’s strengths provides a competitive advantage and should be adapted as tangible membership benefits.

Every organisation competitors, whether through competing causes or other alternatives to the expense or time required for membership. Understanding tangible benefits creates a value proposition to prospective members.

The value proposition should be articulated as key messages that are reflected across all communication tools. Prospective and current members need consistent messages to reinforce the value of their membership. The importance of membership should be conveyed to existing members to encourage renewals. Prospective members should be encouraged to realise the value and benefits they would receive from membership.

Alex Makin discussing marketing and membership at the Membership Mastery 2013 Workshop

Alex Makin discussing marketing and membership at the Membership Mastery 2013 Workshop

Websites provide the potential for a comprehensive and instantaneous membership resource, but need to be updated to demonstrate their importance. If access to a membership section is considered a benefit, then it needs to include ongoing value added content.

Websites are often the first point of entry for prospective members and someone will question whether the organisation still exists if there is only outdated content. Similarly, social media needs to be maintained to foster online communities. Content can be integrated between and a website and social media, providing a base level of communications and freeing up time to engage communities.

Social media can be an effective tool in membership engagement, but there is a need for policies and clear guidelines. Social media guidelines should be published on your website and in areas such as the about section on Facebook to ensure that members are clear on acceptable usage.

You should designate spokespeople who make official announcements, but board members, staff, members and volunteers should be encouraged to interact and respond to conversations. The authorised spokespeople should be empowered to manage difficult situations and encourage offline discussions to manage negativity.

Online engagement enables the ability to strengthen membership retention. Stronger levels of engagement increases the likelihood of word of mouth recommendations and extend the organisation’s reach.

Ongoing communication with consistent messages will reinforce the organisation’s value proposition and the ability to appeal to current and prospective members.

Membership Growth

Membership Mastery – Sydney Workshop

By | Advice, Advice for Businesses, Advice for Not-for-profit Organisations and Charities, Presentations, Resources | One Comment

The second workshop for Membership Mastery was held in Sydney and provided a further opportunity to discuss marketing strategies for membership retention and recruitment.

Discussion within the Sydney workshop focused largely on social media integration, including the ability to connect websites with social media tools. This provides a base level of communication while ensuring a consistent message across a website and tools such as Facebook and Twitter.

Social media networks provide an opportunity to engage members and to facilitate discussion. Engaging members assists retention but also encourages word of mouth referrals. The online sharing of content is the equivalent to word of mouth recommendations and members should be encouraged to share messages from an organisation. This approach also helps ensure that messages are consistent when being distributed via members.

Social media is one marketing tool that should be considered when developing membership recruitment and retention strategies. It is important to reinforce social media with other communication tools to increase the impact and reach of an organisation. An integrated approach should use the right marketing tools to reach the identified target market, this may be a combination of offline and online channels.

Great feedback was received from Membership Mastery and I would like to thank the participants for their input and discussion.

Membership Growth

Membership Mastery Workshop – Melbourne

By | Advice, Advice for Businesses, Advice for Not-for-profit Organisations and Charities, Presentations | No Comments

Membership Mastery is a full-day workshop held in conjunction with Kevin Cahalane from Membership Growth. Kevin outlined strategies for membership recruitment and retention. I discussed need for cohesive marketing messages and use of social media to engage members.

As a workshop there was opportunity for discussion, with participants expressing interest in creating cohesive marketing campaigns and emerging social media tools.Through the workshop I covered how social media tools, such as Facebook and Twitter can be integrated with a website to provide a base level of communications.

It is important to consider the role of an organisation’s website and how it can be positioned to deliver key marketing messages. A website will often be the first destination for prospective members and it is important that the key marketing messages resonate with the target demographic.

A member will often need to receive a message multiple times before they respond, it is important to use a combination of marketing tools that will reach the target demographic.

There were several questions around the formation of media releases with media engagement often being a useful tool to increase the reach of an organisation. Media releases can often be useful in generating media coverage but should appeal to the media outlets that are being targeted. For example, local media will often require a local news angle to make it relevant to its readership.

Like the media, targeted marketing messages are critical to reaching prospective members and to encourage them to act.  Messages should have a clear call to action, such as becoming a member.

Membership Mastery provided significant insight into marketing, recruitment and retention for membership based organisations. A second workshop will be held in Sydney on the 7th of August.

Read More