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professional marketing Archives - Syneka Marketing

Golden Key RMIT Future of Leadership Youth Forum

By | Advice for Not-for-profit Organisations and Charities | No Comments

Over the course of 2015 I have been undertaking a Masters in Marketing and have continued my involvement with Golden Key, a not-for-profit organisation that supports students who have achieved high academic merit in their studies. My involvement with Golden Key began during my undergraduate studies, with their skills assisting me in transitioning from a Financial career into professional Marketing Services.

Golden Key, through RMIT, is holding a forum on youth based leadership. This forum provides the opportunity for young people to build up their leadership skills with several industry experts, including Harold Mitchell (AC) and RMIT Vice Chancellor Martin Bean.

Please circulate this event to people that may be interested for this free event. Register through EventBrite. (link EventBrite to http://www.eventbrite.com.au/e/future-of-leadership-youth-forum-tickets-18275064209

Marketing should not be viewed as a do-it-yourself exercise

By | Advice for Businesses, Advice for Not-for-profit Organisations and Charities, News | No Comments

Every business needs marketing. Whether you are a large corporate, small business or start-up, the right marketing can help you to achieve your goals.

Our biggest competitor in the small and medium business space is not other marketing agencies, but rather, business owners who undertake do-it-yourself marketing.

Marketing should not be viewed as a hit-or-miss exercise

Marketing should not be viewed as a hit-or-miss exercise

Marketing is a professional service. If business owners applied a do-it-yourself mentality when undertaking finance or writing a legal contract, they would encounter problems.

More often than not, from our experience, do-it-yourself marketing, tends to involve guesswork on the part of the business owner.

The reason we believe that many business owners undertake their own marketing is that many marketing tools such as, social media and websites are easy to access and can be done at low cost.

There is also the mentality that marketing is a hit-or-miss exercise.

As a strategic marketing agency we develop marketing strategies that can take away the guesswork from deciding which marketing tools are best for your business. This not only save business owners time and money, but ensures they have the assurances that the marketing tools they use will help them grow their business.

Our marketing strategies are developed in consultation with the business owner during this process to ensure that their concerns, expertise and goals are met when developing the final marketing plan.

With three quarters of businesses failing within the first five years, having a marketing strategy may mean the difference between success and failure. If you are a small or new business, don’t leave your marketing to chance. A professional marketing strategy will enable you to achieve your goals.

What is Marketing?

What is Marketing?

By | Advice, Advice for Businesses, Advice for Not-for-profit Organisations and Charities, News, Presentations | 7 Comments

Marketing is unfortunately one of the most misunderstood functions in businesses and organisations. Professional Marketers have unfortunately allowed the term to be hijacked – through telemarketing, direct marketing, SEO marketing – and by others, who claim to offer marketing, but without the foundations to ensure ongoing success.

Marketing is created when you leverage the tools you have to achieve your organisation's goals

Marketing is created when you leverage the tools you have to achieve your organisation’s goals

The definition

Marketing has no standard definition – the key terms even differ between professional marketing associations.

The American Marketing Association defines marketing as:

Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.

While the Australian Marketing Institute uses the following definition:

Marketing creates value – for customers, shareholders and society as a whole. It does this by creating an alignment between what consumers value and what organisations offer. It offers techniques that help firms better understand the needs, preferences and perceptions of their customers (a prerequisite to adding value to them), and ways of using that understanding to focus the value-creating and communicating activities of the firm into areas where they will be most effective.

While the definitions differ, there is the common element of value, ensuring organisations provide value that resonates with customers, clients and other stakeholders.

Marketing – more than the sum of the parts

Marketing is more than sales, advertising, logos, promotion or processes – it is about leveraging the combined effort of your business or organisation to achieve its goals and mission.

Marketing starts with strategy. It considers the capabilities of your organisation and assesses the wider operating context to outline the steps required to achieve the goals you want for your organisation.

A marketing plan works in tandem with your business plan, providing the context and identifying steps that are required. A business plan identifies what you want to achieve, a marketing plan shows how you achieve these outcomes.

A logo on its own is not marketing, nor is a brochure, website or Twitter account. Marketing is when the logo is used to create a brand, providing an identity that is used in a brochure, website or Twitter account to communicate messages that reach and resonate with a target audience.

Marketing is when you leverage each of these tools to achieve the goals you have set for your organisation.

Beware the Pretenders

There are unfortunately many operators who are nothing more than pretenders – hijacking the marketing term through promises that cannot be kept.

You can use more than one provider to draw on specific expertise, but each of them should understand your goals and how they fit into the bigger picture. Services that neglect the bigger picture will do more harm than good, offering suggestions that fail to understand the people, processes and strengths of your organisation.

The consequences

Failing to understand the bigger picture can harm the reputation of your organisation, by creating conflicting messages that erode the value of your brand.

Let’s consider a brand likes Porsche. If Porsche wanted to increase sales then one option would be aggressive price discounts. Reducing prices would most likely result in a short-term increase in sales, but would also erode the prestige that Porsche has established over many years. The end result would be conflicting messages and an eroded brand that would adversely impact sales and reputation into the future.

A holistic marketing approach would understand the strengths of the brand and provide strategies that do not erode an organisation’s value.

Retail is experiencing a similar issue in Australia, where the focus has been on price rather than service.

There was a time when shoppers travelled to Myer to experience its highly regarded levels of service. Over time a focus on reducing prices resulted in staff reductions and a lower level of service, making Myer just another department store.

Along came online stores, who can undercut traditional retailers because they do not have the same cost pressures.

Unfortunately, retailers have focused predominately on price, without leveraging the strengths provided by a store presence. The result is an erosion of their unique selling proposition, or the attributes that distinguish one organisation from another. Retail needs to focus on the experience: service, personalisation and where shoppers are able to see what they want to buy.

Don’t damage your brand

While a standard definition of marketing is unlikely to be agreed upon soon – it is time to recapture what marketing is and the value it provides.

Don’t risk your organisation with providers who fail to understand the bigger picture and do not provide the steps to get you there.

Success starts with strategy – know what you want to achieve and then plan the steps required to get you there.