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alex Archives - Syneka Marketing

DM Forum

DM Forum – October 2015

By | Advice for Businesses | No Comments

We attended the October DM forum. The DM forum is a quarterly event series that brings together professional marketers.

This event contained speakers from LinkedIn and the Great Ocean Road.

The speaker from LinkedIn provided insights into new features and best practice around utilising a LinkedIn company page. As avid users of LinkedIn, Alex won a prize when discussing best practices for posting on LinkedIn.

The presentation on the Great Ocean Road focused on the creative communications strategy for the towns located along the Great Ocean Road. Of interest to us will be the impact of this strategy in achieving measurable results.

For information about the next DM forum please visit dmforum.com.au.

We’ve defined customer experience – now connect it to the customer journey

By | Advice, Advice for Businesses, Advice for Not-for-profit Organisations and Charities, Government, News, Resources | No Comments

We recently discussed the need for marketing to move beyond buzzwords and to instead re-claim the definition of customer experience, which forms the very core of marketing theory. Our thoughts have now been viewed organically by over 5000 people in just 48 hours via LinkedIn, and continues to be actively being shared across key social media channels.

Interest in this article has demonstrated why marketing needs to reclaim its core remit, so today we are going to exploring another buzzword: customer journey.

In defining the customer experience, we returned to the core of marketing theory through the marketing mix. The overall customer experience is going to be defined by the impact of the impressions that are made across each of these elements.

We need to return to fundamentals to explore the customer journey, as we explore the steps that are taken for someone to become a customer and ideally remain so on an ongoing basis.

Phases in the Customer Journey

There are three interconnected phases within the customer journey:

  • Pre-purchase – where the aim is to raise awareness with your target markets and ensure that your brand is actively considered by these prospective customers.
  • The Purchase phase – where the prospect becomes a customer. This is where they commit to purchasing your product or service and the perceptions of its brand.
  • The Post-purchase phase – where your customer considers the outcomes and value they received, based on their perceptions and the outcomes that were achieved.

The three phases of the customer journey as mapped to the decision making process
The three phases of the customer journey as mapped to the decision making process.

 

The Decision Making Process has its origins in consumer behaviour stemming from the 1960s. We have adapted this model to explore each phase in the customer journey, as viewed through the decision making process. It explores both the rational (such as pricing and function) and perceptual (attitudes and subjective impressions) aspects that influence the decision.

The customer journey is not linear and this particularly true if there is a desire to build loyalty and repeat purchases. The experience you are creating through the marketing mix will impact on the ability to successfully transition your target market through the customer journey. The customer experience relates to their interaction with your business or brand, while the customer journey views this from the customer perspective as they identify the best fit for their needs.

Like other buzzwords in marketing there is a need to return to core principles, a Marketing Manager should have the ability to influence factors that assist in transitioning customers through the journey.  We will be continuing this series as we turn our attention to measuring both the customer experience and journey.

Swinburne University

Australian Marketing Institute and Swinburne TAFE bringing industry to the classroom

By | News | One Comment

This afternoon I was invited to attend a mock trade show created for Swinburne TAFE students studying Certificate IV in Marketing and a Certificate IV in Business. The expo was created to enable students to develop the marketing strategies for an innovative product that could be sold in the real world.

Alex awarding a prize to a student

Alex awarding a prize to a student

I was the keynote speaker at the event and highlighted the skills that emerging marketers need to gain employment within the marketing profession. The expo enabled students to showcase their marketing knowledge including the need to look beyond pricing points and into the positioning of their products and the audiences they are seeking to attract.

Alex Makin at the expo

Alex Makin at the expo

Several prizes were awarded to the students. Congratulations to Swinburne and its students for developing an innovative approach that showcases marketing capabilities.

A Marketing Plan identifies how you can achieve your goals

Re-imagining Marketing – Our Second Workshop for 2015

By | Advice for Businesses, News | No Comments

The definition of marketing is often misunderstood, with many businesses viewing marketing as a series of tactics, rather than the ability to achieve your business goals.

This morning we held our second Re-imaging Marketing Workshop, which aims to re-define marketing by demonstrating its value in ensuring long term success.

Participants at Re-Imagining Marketing

Participants at Re-Imagining Marketing

Alex Makin presenting at Re-imagining Marketing

Alex Makin presenting at Re-imagining Marketing

Natalia Perera presenting at Re-imagining Marketing

Natalia Perera presenting at Re-imagining Marketing

Fundamentally marketing is about generating value. As marketers we develop strategies that reinforce the value that is created between businesses, organisations and their stakeholders. Our workshop guided participants through a strategic approach to marketing, which enables the evaluation of tactics and ongoing performance measurement.

We looked at the differences between marketing and tactics and provided insights into the best way to work with individuals within the marketing industry, including those who provide tactics such as web designers, graphic artists and social media consultants.

This is our second Re-imaging Marketing Workshop, and further sessions will be held throughout the year. The workshop is designed to be interactive and it is great to learn more about the participants and the visions they have for their businesses.

We would like to thank the attendees for their participation and for the positive feedback these sessions have received. Re-defining marketing is essential to ensuring that it delivers value and we look forward to our next workshop sessions.

A Marketing Plan identifies how you can achieve your goals

Re-imaging Marketing: Make Marketing Work for You Workshop – 14th May 2015

By | News | No Comments

Following the success of our last workshop, Re-imagining Marketing: Make Marketing Work For You returns on Thursday the 14th of May.

Re-imaging Marketing: Make Marketing Work for You is a free 1.5 hour workshop that is designed to facilitate a strategic marketing approach. You will learn how to create an impact through connecting your business goals with marketing that delivers measurable results.

Presented by our leadership team, Alex Makin and Natalia Perera, you will gain the following insights:

  • What marketing is and how to utilise it
  • Why marketing matters for your business
  • How to identify marketing outcomes
  • The key to successfully implementing your marketing strategies, including making the most out of creative and digital marketing

Re-imaging Marketing: Make Marketing Work for You will be held from 11.00am to 12.30 pm at Room 8 NABVillage (700 Bourke Street, Docklands) on Thursday the 14th of May.

Register now for this free event

Alex will be speaking at the Australian Computer Society

By | Advice for Businesses, Advice for Not-for-profit Organisations and Charities | No Comments

Alex will be speaking at the Australian Computer Society’s Entrepreneurship and Innovation Special Interest Group on the Entrepreneurial Journey – Challenges and Rewards.

Technology and product development is one milestone in the entrepreneurial journey. The ability to understand and connect with your target markets is what will separate success from failure. Marketing is an integral part of the entrepreneurial journey and ensures you will receive a positive return from your technology ideas.

Telstra Conference Centre
Conference Room 1, Level 1, 242 Exhibition Street, Melbourne

5:30pm registration for a 6:00pm start on Tuesday 28th April 2015

Register online

Free for members of the Australian Computer Society or $30 for non-members.