Over the past two years we have been assisting National Disability Insurance Scheme (NDIS) providers to understand and maximise their impact in an NDIS environment. The NDIS will be fully rolled out by the end of 2019 and is anticipated to reach 460,000 participants.
The introduction of the NDIS has transformed the way that many organisations and practitioners work with people with disabilities. Block funding has been replaced by individualised packages, with NDIS participants having the choice to select providers to meet their needs.
Our involvement with the NDIS has been through various means including workshops, as well as the development of marketing audits, forecasts and plans for providers.
Approximately 6 months ago we also contacted disability providers in Victoria to gain an understanding of the current context of the NDIS. The undertaking was substantial. Through this endeavour we have gained considerable insight into this sector. We would like to share this information with you in a report that we have put together about the sector.
Join us from 12pm to 2pm on Thursday the 22nd of March to gain valuable insights from this industry report. Register at www.eventbrite.com.au/e/national-disability-insurance-scheme-ndis-report-of-findings-tickets-42976428655
Redefining Marketing is at the forefront of our work at Syneka Marketing, assisting businesses, nor-for-profit organisations and government through best practices in Marketing Governance.
Highlights include our workshop series, including our partnership with the Governance Institute of Australia. We will be furthering the capability and capacity of marketing in the new year.
Throughout this year we have been helping businesses, not-for-profit organisations and local government calibrate and refine marketing activities, by embedding strategic direction and rigour. We utilise our Marketing Governance Framework which enables our clients to build marketing capabilities and capacity across their organisations.
In particular, we have been working closely with for-profit and not-for-profit organisations involved in health and disability services due to the introduction of the NDIS. Our focus on marketing governances ensures that these organisations understand the changing dynamics and can engage the various stakeholders required within an NDIS environment.
The aged care and disability sectors are experiencing rapid market changes. Unfortunately, there is an abundance of misguided and unqualified advice delivering adverse outcomes. Our work often corrects these mistakes by applying marketing governance.
Our focus on the next generation of marketers continues, with our internship program providing essential work skills to complement the academic studies. Our expanding team draws from our internship placements, with Ruby and Abir both gaining employment after the completion of their internships.
This year saw the launch of our sister brand, Business Growth Partners, distilling Marketing Governance with solutions tailored specifically for small businesses and StartUps. Business Growth Partners enables us to redefine marketing for small businesses that are often crippled by costly and ineffective marketing activities.
Our work continues into 2018, with our marketing insights fostering growth and new opportunities for our clients.
Thank you for being part of our journey in 2017, and we look forward to re-engaging into the new year.
ANZMAC (the Australian and New Zealand Marketing Academy) is the pinnacle organisation for educators and practitioners interested in marketing theory and research. Each year ANZMAC hosts its Annual Conference, with the 2017 event being hosted by RMIT University.
The ANZMAC Annual Conference provides a forum to advance marketing theory with its Doctoral Colloquium bringing together PhD students with the opportunity to discuss their work and research.
Syneka Marketing, being at the forefront of marketing governance, is a proud sponsor of the 2017 ANZMAC Doctoral Colloquium and RMIT University, by providing a cash prize to the Award for Social Impact.
James Durl from Griffith University is the award recipient, recognising his research furthering the impact of marketing and we extend our congratulations to James for his work and dedication to furthering the field of knowledge within marketing.
The AusTTA is the professional association for business transformation specialists with the aim of defining and developing the profession.
This evening we facilitated an AusTTA workshop to explore the current buzzword of Customer Centricity which is often a catalyst for transformation projects. The term Customer Centricity, however, is often misleading, given a lack of insight into identifying the customer and the roles they undertake in fulfilling a purchase decision.
Who is the customer? Is the customer the user of the product or service? Or are they the purchaser or the initiator that identifies the need? These roles, as well as others, are undertaken during a purchase decision, which can involve multiple individuals.
Failing to understand these profiles creates unnecessary costs and stakeholder risk, resulting in customer centric projects that fail to achieve.
Defining the customer was an integral theme of our workshop, exploring not only the decision-making sequences and customer journey, but also the fact that different individuals may undertake these activities.
The introduction of the National Disability Insurance Scheme (NDIS) is an example of where multiple stakeholders are part of the purchase decision, even if the participant may be defined as the customer since they are using services purchased through their plan. Family and carers are key stakeholders that can influence the purchase decision, but we have far too examples of where marketing fails to consider the purchase profiles.
Marketing, which is responsible for consistency across each aspect of the marketing mix, needs to be at the forefront of customer centricity. Otherwise, there is the creation of costly stakeholder and financial risks when these projects fail to deliver.
Changes in market conditions, including new competitive pressures, declining market share or market obsolesce, is often the catalyst for business transformation, yet it is staggering that marketing is often absent during the transformative process.
Unfortunately, marketing is often relegated to the execution of tactics, diminishing the research and strategic insights required to optimise new market opportunities.
How can an organisation become market facing without marketing being at the forefront of these considerations?
Marketing Governance provides the framework to embed marketing within business transformation, delivering results that optimise and build marketing performance.
The Australian Transformation and Turnaround Association (AusTTA) is the professional association that represent business transformation specialists.
We are presenting at the next AusTTA event to discuss How to lead a total Business Transformation through an obsession with customer centricity – now and in the future
Our exploration of customer centricity will explore case studies within one of Melbourne’s leading art institutions, showcasing the role of business transformation across the arts, not-for-profit service delivery and business enterprises.
The session will be held on Wednesday the 4th of October from 6.30pm at Palya Art Gallery in South Melbourne. Register online at www.austta.org/event-2661163
The need for good governance applies across businesses, not-for-profit organisations and government, as it ensures the right information is available to make informed decisions that have a positive impact on growth and sustainability.
Most areas of an organisation, including HR and IT, embed good governance, yet it remains conspicuously absent from marketing.
What are the consequences caused by a lack of marketing governance? Higher risks, higher costs and a poorer return from marketing.
This is why we are redefining marketing, through our Marketing Governance Framework and why we partnered with the Governance Institute of Australia to deliver our workshop on Marketing Governance, exploring brand, risk and reputation.
We guided participants through the five pillars of Good Marketing Governance:
- Strategic alignment, delivering marketing outcomes that impact organisational goals.
- Risk considerations, to minimise uncertainties and manage marketing activities.
- Financial rigour, managing marketing budgets by purpose and desired outcomes, to measure return.
- Roles and responsibilities, providing clearly defined requirements with measurable position descriptions.
- Accountability and metrics, measuring the chain of activities from initial inputs into outputs and the desired marketing outcomes.
Several case studies provided context on the damage caused by a failure in Marketing Governance, including CPA failing to manage stakeholder risk, Woolworths inappropriately delegating strategic insights and the Victorian Taxi Association measuring the wrong outcomes.
The failure of marketing is evident, with it often being the first role to experience downsizing during economic uncertainty, although its core purpose is to deliver value. The marketing profession, which proclaims to deliver value, has failed to demonstrate its own value.
Meanwhile, marketing related failures, including a lack of customer insights and understanding competitive pressures, are responsible for up to 44% of business failures. Woolworths, through its ill-fated Masters Hardware Stores, is an example of failing to understand customer segments, resulting in poor product selection, mismatched communications and an inability to secure tradespeople as key accounts. The result? Total costs of $3 billion, and reputational damage.
Marketing must provide the ability for organisations to become market facing by coalescing internal capabilities and market needs – this is why Marketing needs to incorporate Governance.
Each workshop participant has a copy of the presentation, but if you would like to view the slides, please complete our marketing governance survey at www.synekamarketing.com.au/assessing-marketing-governance